These Terms and Conditions govern access to and use of the RosCar Tunisia website available at https://roscar.tn/, including the vehicle search, comparison, booking, payment, and customer support services provided through the website.

By accessing the website, submitting a booking request, or confirming a reservation, you acknowledge that you have read, understood, and accepted these Terms and Conditions.

1. About RosCar Tunisia

RosCar Tunisia is an online car rental aggregator. We allow customers to search for and compare vehicles offered by independent local and international car rental companies operating in Tunisia.

RosCar Tunisia does not normally own, maintain, deliver, or operate the vehicles displayed on the website. The selected rental company is responsible for providing the vehicle and performing the rental service.

The final vehicle rental agreement is generally concluded directly between the customer and the selected rental company. That agreement may include additional conditions regarding the driver, vehicle, deposit, payment, insurance, fuel, mileage, cancellation, and use of the vehicle.

2. Acceptance of These Terms

You must review these Terms and Conditions before submitting a reservation. By completing a booking, you confirm that:

You are legally capable of entering into a rental agreement.
The information provided during booking is accurate and complete.
You have reviewed the conditions of the selected rental offer.
You agree to pay all applicable amounts connected with your booking.
You agree to comply with the rules of the selected rental company.

If you do not agree with these Terms and Conditions, you should not use the booking service.

3. Car Rental Search and Comparison

RosCar Tunisia displays rental offers received from local and international car rental companies. Search results may be based on the selected location, dates, vehicle type, rental conditions, payment method, deposit requirements, insurance, mileage, and additional services.

Prices, availability, vehicle specifications, and rental conditions are supplied by rental companies and may change before the booking is confirmed.

RosCar Tunisia aims to present accurate information, but we cannot guarantee that every description, image, price, or availability status will always be complete or free from errors.

4. Available Rental Locations

Depending on the selected offer, a vehicle may be collected at:

An airport in Tunisia
A rental office
A city centre location
A hotel
An apartment or private accommodation
A railway or bus station
Another agreed delivery address

Delivery to a hotel, accommodation, airport, or city address may be free or subject to an additional fee. The applicable delivery conditions will be shown in the selected offer or confirmed by the rental company.

5. How to Book a Car

To book a car through RosCar Tunisia, the customer normally needs to complete the following steps:

Select the vehicle pickup location.
Select the vehicle return location.
Enter the pickup and return dates and times.
Choose the preferred vehicle type or category.
Review the price and rental conditions.
Select any required additional options.
Enter the driver contact information.
Pay the required online advance payment.
Receive the booking voucher by email.

The customer is responsible for checking all entered information before confirming the booking.

6. Additional Options

Depending on availability and the selected rental company, customers may be able to choose options such as:

Car rental without a deposit
Car rental without a credit card
Cash payment
Debit card payment
Basic insurance
Full coverage
Child car seat
Additional driver
Unlimited mileage
Hotel delivery
Airport delivery
Different return location
Permission for cross border travel

Additional services are not automatically included unless they are clearly listed in the booking confirmation. Some options may require additional payment at the time of booking or vehicle collection.

7. Advance Payment and Booking Confirmation

To confirm a reservation, the customer will normally be required to pay 15% to 20% of the total rental amount online.

The exact advance payment amount will be displayed before the booking is confirmed. The remaining balance is normally paid directly to the rental company when the vehicle is collected or delivered.

The balance may be payable by cash, debit card, credit card, or another method accepted by the selected rental company.

A booking is not considered confirmed until the required advance payment has been successfully processed and a booking voucher has been issued.

8. Booking Voucher

After confirmation, the customer will receive a voucher at the email address provided during booking.

The voucher may contain:

The booking reference number
The selected vehicle or vehicle category
The pickup and return locations
The pickup and return dates and times
The rental company contact details
Vehicle collection instructions
The amount paid online
The remaining amount payable at collection
The selected additional services
Important rental conditions

The customer must review the voucher immediately and contact RosCar Tunisia if any information is incorrect.

The customer should keep the voucher available in printed or electronic form when collecting the vehicle.

9. Vehicle Categories and Models

A reservation may be confirmed for a vehicle category rather than a specific make, model, colour, year, or engine type.

If the reserved model is unavailable, the rental company may provide a similar vehicle from the same category or a higher category without reducing the essential features included in the booking.

Vehicle images displayed on the website are illustrative unless a specific model is expressly guaranteed in the booking conditions.

10. Car Rental Without a Deposit

Selected vehicles may be available without a security deposit. This option must be clearly selected during the booking process or stated in the confirmed rental conditions.

Rental without a deposit does not remove the customer’s responsibility for:

Traffic fines
Parking fines
Fuel charges
Missing equipment
Damage excluded from the insurance
Prohibited use of the vehicle
Loss of keys or documents
Other charges permitted by the rental agreement

If the selected offer does not expressly state that no deposit is required, the rental company may request a security deposit at collection.

11. Car Rental Without a Credit Card

Selected vehicles may be booked without a credit card. Depending on the rental company, the customer may be able to use a debit card or pay the remaining amount in cash.

The option to rent without a credit card must be shown in the selected offer or booking confirmation.

A rental company may still request a valid payment card for identification, optional services, fuel, damage, or other charges if this requirement was disclosed before booking.

12. Cash Payment

Some rental companies allow the customer to pay the remaining rental amount in cash at vehicle collection or delivery.

The advance payment required to confirm the booking is normally paid online.

The accepted currency, amount due, and cash payment conditions will be shown in the booking details or confirmed by the rental company.

13. Debit Card Payment

Some rental offers allow payment with a debit card. The card may need to:

Be valid for the entire rental period
Belong to the main driver
Display the cardholder’s name
Have sufficient available funds
Meet the requirements of the rental company

Prepaid, virtual, electronic, or limited use cards may not be accepted unless the rental company expressly confirms otherwise.

14. Driver Requirements

The main driver and every additional driver must meet the age, licence, identification, and experience requirements of the selected rental company.

The required minimum age is commonly between 18 and 21 years, but some vehicle categories may require a higher minimum age.

A young driver fee or senior driver fee may apply depending on the rental company.

The driver must normally have held a valid driving licence for at least one year. A longer period may be required for premium vehicles, larger vehicles, or specific rental categories.

15. Required Documents

At vehicle collection, the main driver will normally need to present:

A valid passport or national identity document
A valid driving licence
The booking voucher
A valid payment method accepted by the rental company
Any additional document required by the selected offer

An international driving permit may be required if the driving licence is not written in a recognised Latin or Arabic alphabet, if required by the rental company, or if required under applicable law.

Failure to present the required documents may result in refusal to provide the vehicle. In such cases, the booking may be treated as a late cancellation or failure to collect the vehicle.

16. Vehicle Collection

The customer must arrive at the agreed pickup location at the confirmed date and time.

At collection, the customer should:

Review and sign the rental agreement.
Inspect the vehicle for existing damage.
Confirm that existing damage is recorded.
Check the fuel level.
Check the mileage.
Check the included equipment.
Ask questions about the return process.

The customer should take photographs or video of the vehicle at collection and return when permitted.

17. Late Arrival and Flight Delays

The customer must provide accurate arrival information, including a flight number when airport pickup is selected.

If the customer expects to arrive late, the customer must contact the rental company using the contact details shown on the voucher.

The rental company may not be able to hold the vehicle indefinitely. Additional charges may apply for collection outside normal working hours.

Failure to arrive without notice may be treated as a failure to collect the vehicle.

18. Vehicle Delivery

If hotel, airport, accommodation, or city delivery is selected, the customer must provide a complete and accurate delivery address and remain available by telephone or email.

The customer must be present at the agreed time with all required documents and payment methods.

Delivery times may be affected by traffic, weather, flight delays, road conditions, or other circumstances outside the reasonable control of RosCar Tunisia or the rental company.

19. Rental Price

The rental price may include:

Vehicle rental for the confirmed period
Basic insurance
Applicable mileage allowance
Mandatory local taxes or fees
Services expressly listed in the booking confirmation

The price may not include:

Fuel
Security deposit
Additional insurance
Child car seats
Additional drivers
Hotel or airport delivery
One way rental fees
Cross border fees
Road tolls
Parking charges
Traffic fines
Cleaning fees
Damage not covered by insurance
Optional equipment

The final inclusions and exclusions are defined by the selected offer and rental agreement.

20. Unlimited Mileage

Selected rental offers may include unlimited mileage. This benefit applies only when it is expressly stated in the booking confirmation.

Other offers may include a daily, weekly, or total mileage limit. Additional distance may be charged according to the rental company’s price list.

Unlimited mileage does not necessarily apply to cross border travel or use in restricted areas.

21. Insurance

Most rental offers include a basic level of insurance. The exact insurance coverage, exclusions, excess, and customer liability depend on the selected rental company and offer.

Additional insurance or full coverage may be available during booking or at vehicle collection.

Insurance may not cover:

Damage caused by prohibited use
Damage caused by an unauthorised driver
Damage caused while driving under the influence of alcohol or drugs
Loss of keys or documents
Incorrect fuel use
Damage to tyres, wheels, glass, roof, or underbody unless expressly covered
Personal belongings left in the vehicle
Damage that is not reported according to the required procedure

The customer must review the insurance terms before accepting the vehicle.

22. Fuel Policy

The applicable fuel policy will be shown in the rental conditions or agreement.

The customer may be required to return the vehicle with the same fuel level recorded at collection. If the vehicle is returned with less fuel, the rental company may charge for the missing fuel and an additional refuelling service.

Fuel costs are normally not included in the rental price.

23. Use of the Vehicle

The customer must use the vehicle carefully and in compliance with applicable law and the rental agreement.

The vehicle must not be used:

By an unauthorised driver
For racing or speed testing
For driving lessons
For illegal activity
For transporting prohibited goods
While the driver is under the influence of alcohol or drugs
Outside permitted roads or territories
To tow another vehicle unless authorised
In a way that exceeds the vehicle capacity
In violation of traffic or safety laws

The customer is responsible for ensuring that the vehicle is locked and protected when unattended.

24. Cross Border Travel

Cross border travel is permitted only when it is expressly approved by the rental company before the journey.

Additional documents, insurance, written authorisation, or fees may be required.

Taking the vehicle outside Tunisia without permission may invalidate insurance and make the customer responsible for all resulting losses and expenses.

25. Traffic Fines, Tolls, and Parking

The customer is responsible for all traffic fines, parking charges, road tolls, and other road related costs incurred during the rental period.

The rental company may charge an administrative fee for identifying the driver or processing a fine.

RosCar Tunisia is not responsible for fines or penalties resulting from the customer’s use of the vehicle.

26. Accidents, Damage, and Theft

In the event of an accident, damage, theft, or attempted theft, the customer must:

Contact the rental company immediately.
Contact the police or other competent authority when required.
Follow the instructions of the rental company.
Obtain a police report when required.
Record the details of all involved parties.
Avoid admitting liability without authorisation.
Provide all requested documents and information.

Failure to follow the required reporting procedure may reduce or invalidate insurance coverage.

27. Vehicle Breakdown

If the vehicle develops a technical problem, the customer must contact the rental company using the contact details on the voucher or rental agreement.

The customer should not authorise repairs or replacement parts without the prior approval of the rental company, except where immediate action is necessary to prevent danger.

Roadside assistance and replacement vehicle conditions depend on the selected rental company and rental agreement.

28. Vehicle Return

The customer must return the vehicle to the agreed location at the confirmed date and time.

The vehicle should be returned:

In the condition in which it was collected, except for normal wear
With the required fuel level
With all keys and documents
With all included equipment
Without personal belongings

Late return may result in an additional hourly or daily rental charge.

Returning the vehicle to a different location without approval may result in additional fees.

29. Cancellation by the Customer

Selected offers may include free cancellation if the booking is cancelled within the period stated in the rental conditions.

Free cancellation is not automatic for every booking. The customer must review the cancellation deadline and refund conditions before confirming the reservation.

If the cancellation request is submitted after the permitted deadline, part or all of the advance payment may be non refundable.

A cancellation is effective only after it has been received and confirmed by RosCar Tunisia or the rental company.

30. Booking Changes

The customer may request changes to dates, times, locations, vehicle category, driver details, or additional services.

All changes are subject to availability and may affect the rental price.

A requested change is not confirmed until the customer receives an updated voucher or written confirmation.

31. Failure to Collect the Vehicle

A booking may be treated as a failure to collect the vehicle if the customer:

Does not arrive at the agreed time without notice
Does not provide the required documents
Does not meet the driver requirements
Does not provide an accepted payment method
Refuses the disclosed rental conditions
Provides incorrect booking information

In these circumstances, the advance payment may be non refundable, subject to the selected booking conditions and applicable law.

32. Cancellation or Modification by the Rental Company

A rental company may need to modify or cancel a booking due to vehicle unavailability, mechanical problems, accidents, safety concerns, incorrect pricing, operational restrictions, or circumstances outside its reasonable control.

Where possible, RosCar Tunisia or the rental company may offer:

A similar vehicle
A higher vehicle category
Different pickup arrangements
An alternative rental company
A refund of the amount paid through RosCar Tunisia

Any refund will be subject to the circumstances of the booking and applicable law.

33. Refunds

Approved refunds will normally be returned to the original payment method.

The time required for a refund to appear depends on the payment provider, bank, card issuer, currency conversion, and processing method.

RosCar Tunisia is not responsible for delays caused by banks or payment providers after a refund has been submitted.

34. Customer Responsibilities

The customer is responsible for:

Providing accurate booking information
Reviewing the booking voucher
Meeting all driver requirements
Carrying all required documents
Arriving at the agreed time and place
Reviewing the rental agreement
Inspecting the vehicle at collection
Using the vehicle responsibly
Complying with traffic laws
Paying amounts due to the rental company
Reporting accidents, damage, or breakdowns promptly
Returning the vehicle according to the agreed conditions

35. Responsibilities of the Rental Company

The selected rental company is generally responsible for:

Providing the confirmed vehicle category or a suitable alternative
Delivering a roadworthy vehicle
Issuing the rental agreement
Explaining the deposit and payment conditions
Providing information about insurance and fuel
Managing vehicle collection and return
Providing assistance during the rental when included
Handling claims connected with the physical rental service

36. Role and Responsibility of RosCar Tunisia

RosCar Tunisia provides a platform for searching, comparing, and booking rental vehicles offered by independent rental companies.

RosCar Tunisia is responsible for processing the booking information received through the website and transmitting relevant reservation details to the selected rental company.

RosCar Tunisia is not responsible for matters controlled by the rental company, including:

The physical condition of the vehicle
The conduct of rental company employees
Vehicle delivery delays
Deposit collection or release
Insurance claim decisions
Roadside assistance
Additional charges imposed under the rental agreement
Availability changes caused by operational problems

Nothing in these Terms excludes any responsibility that cannot legally be excluded under applicable law.

37. Website Availability

We aim to keep the website available and functioning correctly, but uninterrupted access cannot be guaranteed.

The website may be temporarily unavailable due to maintenance, updates, technical problems, security incidents, internet failures, or circumstances outside our control.

38. Website Content

All website content is provided for general information and booking purposes.

Prices, vehicle details, availability, images, rental conditions, and service descriptions may be updated without prior notice.

Customers must rely on the final booking voucher and rental agreement for the confirmed conditions of their reservation.

39. Intellectual Property

The RosCar Tunisia name, website design, text, graphics, logos, software, databases, and other original website materials are protected by applicable intellectual property laws.

Users may not copy, reproduce, publish, distribute, modify, sell, or commercially exploit website content without prior written permission.

40. Prohibited Website Use

Users must not:

Submit false or fraudulent bookings
Use another person’s identity without permission
Attempt to gain unauthorised access to the website
Upload malicious software or harmful code
Interfere with website operation
Collect website data through unauthorised automated methods
Use the website for illegal activity
Attempt to avoid payment obligations

RosCar Tunisia may restrict or block access when misuse, fraud, or security threats are suspected.

41. Personal Data

Personal information submitted through the website is processed according to the RosCar Tunisia Privacy Policy.

Booking information may be shared with the selected rental company, payment providers, and other service providers when necessary to process and manage the reservation.

42. Complaints

If you experience a problem with a booking, contact RosCar Tunisia as soon as possible at [email protected].

Please include:

Your booking reference
Your full name
The rental dates
The name of the rental company
A clear description of the issue
Relevant photographs, receipts, or documents

Complaints concerning the vehicle or rental service should also be reported directly to the rental company while the rental is active whenever possible.

43. Force Majeure

RosCar Tunisia and the rental company will not be responsible for delays or failures caused by circumstances that could not reasonably be controlled or prevented.

Such circumstances may include natural disasters, extreme weather, fire, flooding, epidemics, war, civil unrest, strikes, government restrictions, border closures, airport disruption, power failures, internet failures, or transport interruption.

44. Governing Law

These Terms and Conditions are governed by the applicable laws of Tunisia, without limiting any mandatory consumer rights that may apply under the law of the customer’s place of residence.

Any dispute should first be addressed through direct communication and an attempt to reach an amicable resolution.

If a dispute cannot be resolved, it may be submitted to a competent authority or court according to applicable law.

45. Changes to These Terms

RosCar Tunisia may update these Terms and Conditions when services, business practices, legal requirements, payment methods, or rental partnerships change.

The updated version will be published on this page. Continued use of the website after publication of updated terms constitutes acceptance of the revised version where permitted by applicable law.

46. Contact Information

For booking questions, cancellation requests, complaints, or questions about these Terms and Conditions, contact:

Company: RosCar Tunisia
Website: https://roscar.tn/
Email: [email protected]

Last updated: July 19, 2026

Terms & Conditions